Important Note: An unboxing video is mandatory for processing refunds or replacements. This video acts as essential proof to ensure a hassle-free resolution for defective products.
Packaging Requirements ● Original Packaging: The product must be returned in its original packaging. ● Secure Packing: Ensure secure packaging to avoid damage during transit.
Product Condition ● Same Condition: The product must be returned in the same condition as received. ● All Inclusions: Include all accessories, manuals, and parts that came with the product.
Proof of Purchase ● Mandatory: Attach the original receipt or proof of purchase with the returned product.
Reason for Return ● Explanation: Provide a brief explanation of why the product is being returned.
Return Process 1. Initiate Return: Contact our customer service team to start the return process. 2. Follow Instructions: Adhere to the guidelines provided on our website.
Return Timeline
● Time Frame: Ensure the return process is initiated within 7 days from the date of purchase.
Shipping Guidelines ● Shipping Arrangement: Customers are responsible for arranging return shipping. ● Shipping Costs: Return shipping costs are to be borne by the customer unless otherwise specified by our team.
Inspection Process ● Verification: Our team will inspect the returned product upon receipt. ● Eligibility Check: The product will be evaluated for its condition and eligibility for a refund or replacement.
Refund or Replacement ● Eligibility: Depending on the condition and reason for return, you may qualify for a refund (credited to the original payment method) or a replacement.
refund credit line : If approved, you’ll be automatically refunded on your original payment method within 10 business days replacement : If approved, Replacement product will be delivered within 3-4 days
Contact for Defective Products ● Defective Product Reporting: If you receive a product with a manufacturing defect, notify us within 48 hours of delivery. ● Initiate Replacement: Email our support team at orders@gkgadgets.in with clear images showcasing the defect.
Customer Support Information Availability: ● Working Days: Monday to Saturday (excluding 2nd and 4th Saturdays and government holidays). ● Hours: 10:00 AM to 6:30 PM.
Shipping Policy
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone. Shipping Time Domestic Shipping: Orders will be delivered within 3 to 4 weeks from the date of order confirmation. Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, and other unforeseen circumstances.
